We accept the following payment methods:

• Klarna, for flexible installment payments
• PayPal, for secure and fast transactions
• Credit and debit cards (Visa, Mastercard, American Express, etc.)
  

If you need to cancel an order, contact us immediately via the WhatsApp icon on your right. If the order has not been processed yet, we will proceed with the cancellation.

Yes! With Klarna, you can split your purchase into multiple payments by selecting this option at checkout.

We offer international shipping, allowing you to receive our products wherever you are.

We offer two shipping options:

• Free shipping → Delivery within 6 business days
• Premium shipping (€3.99) → Faster delivery, including insurance for damage or loss and detailed tracking
  

• Free shipping takes up to 6 business days
• Premium shipping (€3.99) is faster and includes insurance for potential delivery issues
  

Yes! All shipments include tracking, but with the premium (€3.99) option, you will get more detailed tracking updates.

If you’re not satisfied with your purchase, you can return it within 14 days of receiving it. The return is accepted only if the product is intact, unused, and in its original packaging.

To initiate a return, contact us via WhatsApp using the icon on the right side of the website. We will provide you with all the necessary instructions.

Yes, return shipping costs are the customer’s responsibility. We recommend using a tracked shipping service to ensure a safe return.

Once we receive and inspect your return, we will process your refund within 7 business days, using the same payment method as your purchase.

For any questions or issues, click on the WhatsApp icon on your right and message us directly. Our team is ready to assist you.

You can read our Terms & Conditions on our official website: www.alunamilano.com.